Describe your chosen organisation Essay Example

Describe your chosen organisation Essay The organisation I have chosen for my assignment is The Pier Hotel. This is a small business located in the heart of Limerick city. It has 55 bedrooms and is home to The Quays Bistro Bar and Restaurant, which is a modern sports themed bar. The building is located on Sarsfield Street, Limerick and was previously used as an apartment building with a cafe on the ground floor called Blueberry Hill. In 1999 the building was sold and the new owner opted for construction for a new business. He had the building renovated into a hotel and leased it out as The Sarsfield Bridge Hotel. It was a thriving business from the week of opening boasting river and castle views, beautifully decorated rooms and restaurant which served great food at reasonable prices. The Sarsfield Bridge Hotel was taken over by new management in 2004, but the reputation of the hotel only grew. In 2008 shortly after the recession hit Ireland the Sarsfield Bridge Hotel closed due to insufficient business levels. Later the same year The Kenny Group, a local Limerick based company, turned the hotel into a hostel for people seeking refuge. The potential in the hotel was seen again by a local business man; he bought the property and refurnished the establishment in an attempt to bring it back to its original success as it was as The Sarsfield Bridge Hotel. He also renamed the hotel to The Pier Hotel. Although, it has yet to reach the level success it used to maintain before recession The Pier Hotel has upheld business and gained more popularity in the past year alone. I really wanted to choose this particular business because of its history. I thought that good or poor customer service would have been a major factor in varying success under different management. We will write a custom essay sample on Describe your chosen organisation specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Describe your chosen organisation specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Describe your chosen organisation specifically for you FOR ONLY $16.38 $13.9/page Hire Writer An internal customer is someone who works within a business and works as part of a team to provide the best possible service. Take a hairdressers for example; a receptionist makes appointments, the hairdresser styles/cuts hair and the apprentice cleans the area used by the hairdresser. If the receptionist logs an appointment incorrectly it can have a bad effect on the hairdresser and the customer. Or if the apprentice does not clean the area of the last customer can cause for business not to be up to standard. External customers are basically the everyday run of the mill person who is connected to that organisation by way of purchasing a product from that business. For example, a person walks into a bookstore and pays for a book are now an external customer. (Twomey 2012, p. 5) Corporate: These are customers in which supply/receive large supplies to/from a company. An example of this would be when a hospital orders linen, cleaning items/medical supplies they become a corporate customer of the business selling them. (Twomey 2012, p. 5) Internal Customers of The Pier Hotel Employees of a hotel have to communicate with all departments at all times to maintain the smooth running of the establishment. The reception is the face of this company as it is the first thing you see as you enter the hotel, and it is where you go for any information or to give feedback about the other departments. A function sheet is given and updated on a daily basis to ensure all departments and staff members are up to date with the current events of the hotel. For example; if the hotel were hosting a birthday function and the customer wanted to make a change in the guest list by having an additional 20 people, this would mean all departments would have to make adjustments. The kitchen would need to order extra food, the bar would need to roster a another staff member on that night, front office would need to adjust the invoice and accommodation would need to have an extra staff member on the next morning to make sure the bar and restaurant is sufficient for breakfast. External Customers of The Pier Hotel Being a hotel, The Pier has many types of external customers. The majority of hotels refer to their customers as Guests. A guest is a customer who has reserved a room in the establishment, although they may eat at the restaurant, or have a beverage at the bar they are still referred to as guest. Whereas, a person who makes a reservation for the restaurant or just walks in to have a meal or visit the bar, is known as either a customer or patron. The hotel offers a function room for events such as birthday parties, office parties, christening etc.and the external customers that book such a function are known in the hotel as an event customer. Corporate Customers of The Pier Hotel The hotel may be a small business but it has a big corporate customer base. To keep the business flowing in a smooth manner the hotel depends on various suppliers to deliver facilities for daily use. Take the accommodation department for example, this department needs cleaning supplies, laundry service and room conveniences (milk, tea, coffee, shower cap, soap etc. ) to maintain the 55 bedrooms at a high standard for guests. This means that the hotel requires another company, such as cleaning supplier, to provide the service and therefore become a corporate customer. Another type of corporate customer of The Pier Hotel is known as corporate guests. When a business is sending an associate to Limerick for training or other purposes they are a corporate guest as the company is paying for their stay. This is good for the hotel and the business in question as the hotel now has a long term or repeat guest (a guest who returns on a regular basis) and the business gets a special rate that saves on company expense, so they become corporate customers of each other.

Free Essays on Primate Evolution

Human evolution, the biological and cultural development of the species Homo Sapiens, or human beings. A large number of fossil bones and teeth have been found at various places throughout Africa, Europe, and Asia. It gives idea of human evolution during past 4 million to 5 million years. From a genome view point, the difference between modern man and the modern apes is only about 2 percent. From a physical viewpoint the greatest difference is in locomotion. The human walks upright, it is generally thought that this came about when the ancient hominid adopted the edge of the forest and plain and adapted to a life under the trees as opposed to in them. Fossil evidence shows that is bipedal adaptation was completed quite early, perhaps as early as four million years ago, long before we do today. Facial feature changes toward the modern appearance came much later. The facial characteristics, of modern man are about 100,000 years old. The faces of earlier hominid were much more apelike. Any mutation must be applied to a DNA coding that already exists. It can not be applied to coding that does not exist. is this a silly statement? No at all. It leads to the way that evolution changes an organism. Mutations a real ways applied to the existing DNA coding. Evolution makes something new out of something that already exists. If a bear becomes distressed in a given environment, it does not sprout wings and fly. Instead, such things as longer legs or claws will be tested. Also, evolution often does not fix the thing that causes a problem, it patches the problem by doing something unrelated. If an organism suffers a mutation that shortens its life so that it has difficulty rearing its children to childbearing age, that mutation will started being culled from the gene pool. Before that mutaion has been completely removed from the gene pool, another mutation may occur which shortens, the ge! station per... Free Essays on Primate Evolution Free Essays on Primate Evolution Human evolution, the biological and cultural development of the species Homo Sapiens, or human beings. A large number of fossil bones and teeth have been found at various places throughout Africa, Europe, and Asia. It gives idea of human evolution during past 4 million to 5 million years. From a genome view point, the difference between modern man and the modern apes is only about 2 percent. From a physical viewpoint the greatest difference is in locomotion. The human walks upright, it is generally thought that this came about when the ancient hominid adopted the edge of the forest and plain and adapted to a life under the trees as opposed to in them. Fossil evidence shows that is bipedal adaptation was completed quite early, perhaps as early as four million years ago, long before we do today. Facial feature changes toward the modern appearance came much later. The facial characteristics, of modern man are about 100,000 years old. The faces of earlier hominid were much more apelike. Any mutation must be applied to a DNA coding that already exists. It can not be applied to coding that does not exist. is this a silly statement? No at all. It leads to the way that evolution changes an organism. Mutations a real ways applied to the existing DNA coding. Evolution makes something new out of something that already exists. If a bear becomes distressed in a given environment, it does not sprout wings and fly. Instead, such things as longer legs or claws will be tested. Also, evolution often does not fix the thing that causes a problem, it patches the problem by doing something unrelated. If an organism suffers a mutation that shortens its life so that it has difficulty rearing its children to childbearing age, that mutation will started being culled from the gene pool. Before that mutaion has been completely removed from the gene pool, another mutation may occur which shortens, the ge! station per...

Causes and Consequences of high Staff Turnover Levels in the Retail Essay

Causes and Consequences of high Staff Turnover Levels in the Retail Industry - Essay Example where this phenomenon is clearer, but the fact is that the high staff turnover level has become a common problem in most organizations while the efforts made should be characterized as rather inadequate. Specifically for the retail sector, the high staff turnover level can be explained by the severe turbulences that characterize the relevant market, which can lead to a series of negative outcomes for the companies that operate in this area. In this context, high staff turnover level in the retail sector should be regarded as an expected outcome if taking into account the series of problems of the specific industry which are being represented mostly by several failures regarding the initiatives and the decisions made by the companies’ human resources department. The particular topic has been chosen because of its importance in the operation of commercial markets internationally. More specifically, staff turnover has been found to be related with the business performance (as it will be analyzed in the sections that follow). From this view, staff turnover can also influence the performance of a whole industrial sector in case that the phenomenon is expanded to many firms of a specific sector or just to one which is considered to be the ‘indicator of stability’ in its market. Furthermore, the particular topic has been chosen because of its importance for the employees in the various industries of modern commercial markets. The main objective of current dissertation is the examination of the factors that influence the staff turnover in the retail industry as well as the parameters that can lead to an increase of the turnover in the long term. On the other hand, the consequences of the high staff turnover in the retail industry are also being examined in order to formulate secure results regarding the appearance and the development of the relevant phenomenon in modern commercial markets. It has to be noticed that current paper examines a variety of issues related

Social Desirability Bias Essay Example | Topics and Well Written Essays - 750 words

Social Desirability Bias - Essay Example In this paper, I will be looking at ways in which students show social desirability bias, and how it affects research, so as to help researchers to use methods that avoid this bias Charity work has various benefits to part-time students and most of them might want to be associated with such benefits. For instance, participating in fund raising events such as charity walks or charity runs for a charity organisation help students to get away from their busy schedule and interact with other people. In so doing, they get an opportunity to make new friends and also exercise their bodies (Woodland Trust, 2013). According to Totaljobs.com (2013), quite a good number of students would get involved in charity work to get an experience in their area of study. Most companies these days want new applicant to have a work experience, and with difficulty in getting jobs just after college, students take advantage and get involved into charity work to get experience which can help them when it comes to writing something about work experience in their resume (Totaljobs.com, 2013). A research finding on a particular topic is very important, that is why the accuracy in findings is equally important (Mardsen and Wright, 2010). Looking at the research on charity, a researcher might be having several ideas in their mind as they carry out the research. Intentions like opening up a charity organisation or group in the campus may be affected by the response given to the researcher by the students. When interviewing students face to face, they will be obliged to give information that makes them look good before the researcher thus give information that might lead to wrong conclusions (Groves et al, 2011). For instance, a researcher might ask a student if they would rather study especially when they have exams or attend a charity event might be challenging. To look good, they might say that they would rather attend the charity event then study later. However, the truth might be that they will instead study and pass on attending the event. According to Neeley and Cronley (2004), this gives a biased answer that might affect the conclusions of the researcher. It is evident that charity work is seen as helping tools for college students in achieving their career dreams and social life (Roberts, 2007). To this effect, students who do not participate in any charity activity might even respond to questions and say they are actually involved. A researcher needs to know about these tendencies so as to develop a research method that discourages social desirability bias (Thompson, 2009). One can administer questionnaires that do not require personal information of the respondent. According to Crowther and Lancaster (2008), using questionnaires that offer anonymity of the respondent will prompt students to give honest answers. One can also carry out focused group discussions that will reduce the chances of a student giving inaccurate information. This will ensure that the rese archer comes up with effective conclusions and recommendations. Social desirability bias is a significant factor in determining the amount of time that students give to charity because it can affect the results of the study. Quality and accurate information is crucial for the success of any study and before the onset of a research, researchers usually develop objectives to guide them through

Success For All Through Maximizing The Power of Peer Learning Essay

Success For All Through Maximizing The Power of Peer Learning - Essay Example Students and pupils that work groups are said to be more successful in reasoning and critical thinking skills which ultimately improves their general performance (Cohen, 1994). Peer education is a complex expression and as result it is not easy to pin down a simple definition and one can only attempt to describe it. Peer education can be described as an approach through which youths can operate in collaboration with their contemporaries which draws upon the positive aspects of peer dynamics; through appropriate training and exposure, peers can learn how to play an active part in the education process rather than simply be passive recipients of the same. I was motivated to try out peer learning models because as a teacher it was easy for me to appreciate the advantages they held both as result of experience and from a study of research and literature on the same. Peer education is becoming an increasingly popular process of providing not just advice and social information but as a method of pedagogy which is seen as an all-inclusive involving and benefiting pupils the peer educators and the school in general. Among the many benefits of peer teaching is that it brings about positive changes in response to knowledge, skills and confidence all which a critical in academic and personal development. Peer educates are also likely to acquire the unique benefit of up to date information and life skills that the convectional teachers may not provide and it is easier for them to identify and build positive relationships with them. Brown and Campione argue that a community of learners in classroom can be conceived in terms of various proximal development zones through which participants can navigate at their different paces and routes. Piaget who is one of the foremost experts on development and education concurs in his social-cultural learning theory which proposes that people acquire new skills and

Self Reflection: Time Monitoring Worksheet

Self Reflection: Time Monitoring Worksheet Time Monitoring Worksheet Part 1: Monitor your time in hourly increments. Time Monday Tuesday Wednesday 5 a.m. Work work Work Work 6 a.m. Work Work work 7 a.m. work Work work 8 a.m. work work work 9 a.m. work work work 10 a.m. work Volunteer/supervision work 11 a.m. 11:00 to 11: 30 lunch Volunteer at a counseling service 11:00-11-30 lunch 12 p.m. work Lunch/rest work 1 p.m. Work until 1:30 Rest/reading work 2 p.m. Volunteer at a counseling service Counseling/group work 1:30 3 p.m. Volunteer at a counseling service Counseling group work rest 4 p.m. Rest/ nap Rest/nap homework 5 p.m. Rest/ nap/reading rest Home work 6 p.m. Rest/nap/shower/supper Homework/supper Homework 7 p.m. Praise team practice Home work homework 8 p.m. Practice over at 8:15 homework Shower/eat/sleep 9 p.m. sleep sleep sleep 10 p.m. sleep sleep sleep Time Monitoring Worksheet Part 2: Reflection On day four, review your completed Time Monitoring Worksheet in order to take a serious look at how you use your time each day. Write a 250 500 word reflection on how you manage your time. Include the following in your reflection: What are some things you can do more efficiently? What are the main items/tasks that take up most of your time? Do you see areas in your daily routine where you can make adjustments to become more productive? Do you have any black holes that unnecessarily suck up a lot of your time? Essay I know there is a lot of thing I am involved in. Most of my time is spent not with friends, texting, talking on the phone, or on face book. In fact, lately I have scheduled time to visit my sons and grandchildren. The log sheet helped as a visual aide. Ross, S., Nibbling, B., Heckert, T. (1999) Major source of stress among students are interpersonal, intrapersonal, academic and environmental to the list in their research. They reported the top sources were changes in sleep habits, vacation, breaks, and increased work load. This research was conducted more than seventeen years ago. It is relevant today. I have little time to get things done but to see it written. What take up most of my time is volunteering at a non-profit called HUGS. There is a struggle to give up volunteering at a non-profit because I love the work. I do realize I need to cut back on the hours. The log sheet does not reflect the group work due to the holidays. I feel pressured and conflicted to give up part of vol unteering. I love working with client who have co-occurring and substance abuse disorders. I love group facilitation. Realistically, it is time to let go part of the counseling commitments at this site. Earning a masters degree must take priority. There was a research conducted by Macan, T., Shahani, C., Diaphoye, R., Phillips; A. (1999) Their findings were students who perceived had control of their time reported significantly greater work and life ratification. They reported less role ambiguity, less role overload and fewer job induced and somatic tensions. Some of my stress is due to role ambiguity. So, I have worked out a schedule. Monday, I will provide a revised schedule for the program director at this site. I have evaluated what is best practice for myself and clients. I will keep two clients, scheduled on the same day, anger management rotate with another facilitator, RUNNING HEADING: Time Monitoring Essay 2 and continue weekly supervision. This schedule will provide criteria needed to continue certification as a certified clinical supervisor. I have been wrestling with my decisions for over a week. This exercise helped to put into perceptive where the adjustments must be made. The volunteering is a positive black hole. While attending GCU, volunteering more than 10 hours becomes a black hole. The services I provide at the center is rewarding and career enhancing. I need time to be a good student. I cannot become a successful student without preparing and completing assignment. References Macan, T., Shahani, C., Diaphoye, R., Phillips. A., (1999). College students time management: Correlations and academic performance and stress. Journal of Educational Psychology, 82(4), 760-768 Ross, S., Nibbling, B., Heckert, T. (1990). Source for stress among college students. College Student Journal 33(2)6 chart 1

The Discovery of Amerigo Vespucci Essay -- American America History

The Discovery of Amerigo Vespucci Who was Amerigo Vespucci? This is a question I asked myself as I was researching the man credited with the discovery of the new world. Much information has been written about Christopher Columbus and very little about Amerigo Vespucci. To understand who Amerigo Vespucci was is to look at his life and times in that time period. This paper is an attempt to look at his history and try to get a better understanding of his life in the â€Å"Age of Discovery†. To have an understanding of Vespucci is to remember that to the day of his death, Columbus persisted in claiming he was in parts of Asia. This is part of the old world mentality and shows that Columbus never fully comprehended the achievements of his voyages. Two continents are named after Amerigo Vespucci. A great achievement for a man who many feel is a charlatan of geography. Did he discover America or was this honor bestowed on the wrong man? â€Å"In the middle ages, Europe knew less about the earth than did some of the ancients, for the commercial decline of Rome brought about the contraction of geographical knowledge.† [Pohl 6]. During this time period, men began to disregard authority and learned to rely directly on their own investigations. This is the seed that brought about men like Columbus and Vespucci. The period of the Renaissance is the fertile ground that brought about changes in the world of inquiry and scientific achievement in Europe. â€Å"This new spirit of inquiry received its chief impetus from the invention of the printing press whose importance outweighed even the greatest political event of the time.†[Pohl 9]. Printing led to the overthrow of authority and allowed the men of the period to come into immediate contact with each ... ...e the intellect of the times to figure out how to navigate in the oceans is just as important if not more than his discovery of a new continent. Some would argue this point but from my research, Amerigo Vespucci was truly the founder of modern navigation that brought civilization out of the dark ages to the modern era. He was truly a man of his times. Works Cited Cohen, Jonathen. â€Å"The Naming of America: Vespucci’s Good Name†. Encounters 7:16-20 Pohl, Frederick, J. â€Å"America Vespucci†, Pilot Major. New York: Octagon Books, INc., 1966 Arciniegas, German. Amerigo and the New World: The life and Times Of Amerigo Vespucci. Knopf, NY, 1955 Lester, C. Edwards. The life and Voyages of Americus Vespucius, New York: New Amsterdam Publoishing, 1903. Wills, Garry.Forward. Letters From A New World. Ed. Luciano Formisano, New York, Marsilo Publishers, 1992